Terms of Trade

1. Our Services

Sydney Office Clearance provides B2B office clearance and related coordination services for businesses moving, downsizing, closing, refitting or handing back commercial premises.

Our services may include, depending on the agreed written scope:

• removal of agreed loose office furniture;
• removal of agreed desks, chairs, cabinets, storage items and workstations;
• removal of agreed loose office items and non-confidential general office contents;
• separation of obvious e-waste where practical;
• coordination of removal, disposal, recycling or clearance delivery partners;
• building access coordination support;
• provision of after-photos once the agreed clearance scope is complete;
• optional coordination of third-party cleaning partners where separately requested and available.

We do not provide legal, leasing, make-good, building compliance, tax, IT security, certified data destruction, electrical, plumbing, gas, structural, asbestos, hazardous material, or professional cleaning services unless expressly agreed in writing and separately arranged through an appropriately qualified provider.

2. Quotes, Estimates and Scope

Website calculators, website package prices, verbal estimates, SMS estimates and online estimate ranges are indicative guides only.

A final quote is confirmed only after we review relevant information, which may include:

• photos or videos of the office;
• inventory or item lists;
• office size and layout;
• access details;
• loading dock, lift or parking requirements;
• e-waste volume;
• timeline and urgency;
• building management requirements;
• any exclusions or special handling requirements.

A quote is limited to the photographed, listed and agreed items confirmed in writing.

If additional items, undisclosed access constraints, extra rooms, hidden storage areas, hazardous items, heavy dismantling requirements, after-hours restrictions, or other changes are identified before or during the job, we may revise the quote or issue a variation before proceeding with the additional work.

3. Scope-Locked Clearance

Once a quote is accepted and the agreed photographed/listed scope is confirmed in writing, we will not add extra clearance charges for those agreed photographed and listed items.

This scope-lock applies only to the agreed physical clearance scope. It does not apply to:

• items not shown, listed or disclosed;
• extra items added after quote acceptance;
• access restrictions not disclosed before booking;
• landlord or building manager changes;
• make-good works;
• repairs;
• painting;
• cleaning;
• electrical, data, plumbing or gas works;
• certified data destruction;
• hazardous materials;
• delays caused by third parties;
• works outside the agreed clearance scope.

4. Deposits and Booking Confirmation

A deposit may be required to secure the clearance crew, delivery partner, vehicle allocation, disposal pathway and booking time.

A booking is not confirmed until the required deposit or written payment confirmation has been received, unless we agree otherwise in writing.

If the client cancels or reschedules after resources have been allocated, we may retain a reasonable amount of the deposit to cover unrecoverable costs already incurred, such as crew allocation, vehicle allocation, administration, disposal bookings, access coordination or delivery partner cancellation charges.

We will not retain amounts that are not reasonably connected to costs, loss or booking impact.

5. Payment Terms

Payment terms will be stated on the relevant quote or invoice.

Unless otherwise agreed in writing:

• deposits are payable before the clearance booking is secured;
• final balances are payable before completion, on completion, or immediately upon invoice, as stated in the quote or invoice;
• invoices are payable by bank transfer or another payment method accepted by us;
• the client is responsible for using the correct payment reference.

Sydney Office Clearance is not currently registered for GST. No GST has been charged. This is a standard invoice, not a tax invoice.

6. Late Payment

If an invoice is not paid by the due date, we may:

• pause or withhold further work;
• withhold non-essential documents until payment is received;
• issue payment reminders;
• charge reasonable debt recovery costs where permitted by law;
• refer the debt to a collection process if payment remains outstanding.

We will act reasonably and provide an opportunity to resolve genuine invoice disputes.

7. Client Responsibilities

The client is responsible for providing accurate and complete information before the job, including:

• office address and site contact;
• item photos, videos or inventory;
• areas to be cleared;
• items to remain;
• access rules;
• loading dock requirements;
• lift bookings;
• parking access;
• building management requirements;
• site induction requirements;
• after-hours requirements;
• any sensitive, confidential, hazardous or restricted items;
• landlord, agent or make-good instructions relevant to the clearance.

The client must ensure that we and our delivery partners have lawful access to the premises and permission to remove the agreed items.

The client remains responsible for lease obligations, landlord communication, make-good obligations, building manager approvals, cleaning obligations, bank guarantee processes and final handover approval unless separately agreed in writing.

8. Building Access and Site Requirements

Commercial clearance work may depend on building access, loading docks, lifts, security approvals, concierge requirements, vehicle registration, certificates of currency, site inductions, work permits, and after-hours windows.

The client is responsible for obtaining or coordinating building access approvals unless we agree in writing to assist with a specific access task.

We may request or provide information required by building management, such as:

• public liability insurance documents where required;
• vehicle registration details once confirmed;
• site contact details;
• clearance timing;
• delivery partner details;
• safety documentation where required and applicable.

We are not responsible for delays, failed access, additional costs or rescheduling caused by inaccurate access information, lift failure, loading dock refusal, building management denial, security restrictions, or approvals not being arranged in time.

9. Delivery Partners

Sydney Office Clearance may use clearance delivery partners, removal partners, disposal partners, recycling partners, e-waste partners, cleaning partners or other third-party providers to complete or support the agreed scope.

Where a delivery partner attends site, that partner may operate under its own business name, insurance, crew, vehicle and work methods.

Sydney Office Clearance will remain the client’s main point of contact for the agreed quote, scope, scheduling, communication and completion records unless otherwise stated.

Delivery partners may provide their own public liability Certificate of Currency, vehicle details and other site access documentation where required by building management.

10. Insurance Documents

Public liability insurance documents may be provided where required by building management and where available for the relevant delivery partner or provider attending site.

Providing insurance documents does not mean we guarantee:

• landlord approval;
• loading dock approval;
• lease handover approval;
• make-good compliance;
• bond return;
• bank guarantee release;
• daily holdover outcomes;
• third-party acceptance of documentation.

Insurance documents are provided for site access and risk management purposes only.

11. Site Safety and WHS

The client must provide relevant site safety information, access instructions and known hazards before the clearance.

We and our delivery partners may refuse, pause or reschedule work if the site appears unsafe, access is unsuitable, building rules are unclear, hazardous materials are present, or the requested work falls outside the agreed scope or available capability.

Safe Work Method Statements, site safety documentation or additional safety planning may be arranged where required for applicable works. Some work may require specialist licensed trades or providers and may be excluded from our clearance scope.

12. Exclusions

Unless separately agreed in writing and quoted, our services exclude:

• certified data destruction;
• secure document destruction;
• confidential file handling;
• hardwired data cabling removal;
• electrical work or disconnections;
• plumbing or gas work;
• security systems;
• built-in joinery;
• fixed partitions;
• structural works;
• demolition;
• make-good repairs;
• painting;
• patching;
• carpet repair;
• carpet steam cleaning;
• final commercial cleaning;
• asbestos;
• chemicals;
• liquids;
• hazardous medical waste;
• food waste;
• pest-contaminated items;
• landlord approvals;
• lease advice;
• legal compliance advice;
• bank guarantee release support beyond agreed clearance documentation.

13. IT Equipment, E-Waste and Data

The client is responsible for identifying all IT equipment, sensitive equipment, storage devices, servers, hard drives, backup media, confidential files and data-bearing assets before clearance.

The client must arrange any required data backup, data wiping, certified data destruction, IT shutdown, server isolation, network disconnection, UPS or battery isolation, or security system removal.

Unless separately agreed in writing, we do not inspect, verify, wipe, certify or destroy data.

E-waste separation is provided only for obvious e-waste and practical sorting within the agreed scope.

14. Items to Keep, Donate, Recycle or Dispose

The client must clearly identify items to keep before the clearance begins.

We are not responsible for removal of items that were not clearly marked, separated or communicated as items to remain.

Donation, resale, recycling or special disposal pathways are not guaranteed unless confirmed in writing. Where resale, donation or recycling is attempted, acceptance by third parties is outside our control.

15. Completion, After-Photos and Missed Items

Completion means the agreed photographed/listed physical clearance scope has been completed, subject to any variations, exclusions or access limitations.

After-photos may be provided for record-keeping and handover support.

If an agreed item is missed because of us, the client should notify us promptly with photos and details. Where the item was part of the agreed scope and access remains available, we will use reasonable efforts to return and resolve the issue as a priority.

This does not apply to items outside the agreed scope, hidden items, newly added items, restricted areas, cleaning issues, landlord requirements, make-good items or specialist works.

16. Photos and Videos

The client may provide photos or videos to help us prepare a quote. The client should avoid sending confidential documents, passwords, client files, private screens, personal information or identifiable people where possible.

We may take before-photos, progress photos and after-photos for quoting, job records, completion evidence, dispute handling, insurance, and internal operational purposes.

We will not use identifiable client site photos for public marketing without permission.

17. Delays and Force Majeure

We are not liable for delay or failure caused by circumstances outside our reasonable control, including:

• building access refusal;
• loading dock unavailability;
• freight lift failure;
• security delays;
• client delay;
• undisclosed site restrictions;
• landlord or building manager changes;
• unsafe site conditions;
• vehicle breakdown;
• severe weather;
• emergency events;
• third-party delays;
• disposal facility restrictions;
• strikes or supply chain disruption.

If a delay occurs, we will use reasonable efforts to communicate with the client and reschedule or adjust the work where practical.

18. Liability

Nothing in these Terms of Trade excludes, restricts or modifies any rights, guarantees, warranties or remedies that cannot be excluded under Australian law.

To the maximum extent permitted by law:

• our responsibility is limited to the agreed physical clearance scope confirmed in writing;
• we are not responsible for lease disputes, landlord approval, bank guarantee release, make-good approval, business interruption, loss of profit, loss of opportunity, daily holdover penalties or indirect loss;
• we are not responsible for damage or delay caused by inaccurate client information, undisclosed site conditions, building access restrictions, third-party providers, or work outside the agreed scope;
• where liability can lawfully be limited, our liability is limited to re-performing the affected service or refunding the amount paid for the affected portion of the service.

This clause does not limit liability for personal injury, fraud, wilful misconduct, or other liability that cannot be limited by law.

19. Disputes

If the client has a concern about the service, the client must contact us as soon as reasonably possible with details, photos and the requested resolution.

We will review the issue and may request access to inspect or remedy the matter.

Both parties agree to first try to resolve disputes in good faith before commencing formal proceedings, except where urgent action is required.

20. Privacy

We handle personal information in accordance with our Privacy Policy.

If the client submits a form to download a checklist, request a quote, receive updates, or join a mailing list, we may send the requested material and related follow-up messages where permitted by law.

21. Changes to these Terms

We may update these Terms of Trade from time to time. The version that applies to a booking is the version available or provided at the time the quote is accepted, unless otherwise agreed in writing.

22. Governing Law

These Terms of Trade are governed by the laws of New South Wales, Australia.