Privacy Policy

1. Information We Collect

We may collect personal information and business information including:

• name;
• job title;
• company name;
• email address;
• phone number;
• office address or site location;
• suburb;
• expected move or clearance date;
• quote form responses;
• office photos or videos;
• item lists or inventory details;
• access information;
• building management requirements;
• invoice and payment information;
• communications with us;
• marketing preferences;
• website analytics and device information.

We may also collect information contained in photos, videos or documents you send to us.

Please avoid sending confidential documents, passwords, client files, private screens, sensitive personal information or identifiable people in photos or videos unless it is necessary for the quote or service.

2. How We Collect Information

We may collect information when you:

• submit a quote form;
• download the 19-Point Office Handover Clearance Checklist;
• call, text or email us;
• send office photos or walkthrough videos;
• accept a quote;
• pay a deposit or invoice;
• communicate with us before, during or after a job;
• interact with our website, ads, forms or emails.

We may also collect information from third parties where relevant to a job, such as building managers, site contacts, delivery partners, contractors, cleaning partners or referral partners.

3. Why We Collect Information

We collect information to:

• respond to enquiries;
• prepare quote ranges or final quotes;
• assess office clearance scope;
• coordinate access, timing, vehicles and delivery partners;
• provide invoices and receipts;
• deliver the requested checklist or lead magnet;
• send completion photos or job records;
• communicate before, during and after a clearance;
• improve our website, forms, marketing and operations;
• manage disputes, safety, insurance or compliance matters;
• maintain business records;
• send occasional office clearance updates where permitted by law.

4. Photos, Videos and Site Information

Photos and videos help us quote office clearance work more accurately.

We may use photos, videos and site information for:

• quote preparation;
• scope confirmation;
• access planning;
• job records;
• completion records;
• internal quality assurance;
• dispute handling;
• operational training.

We will not use identifiable client site photos, company-sensitive images or before-and-after materials for public marketing without permission.

5. Marketing Communications

If you request a checklist, submit a quote form, ask to receive updates, or otherwise consent to receive marketing communications, we may send occasional office clearance updates, follow-ups, reminders or related content.

You can unsubscribe at any time by using the unsubscribe option in our emails or by replying with “unsubscribe”.

We do not sell your contact details.

6. Who We Disclose Information To

We may disclose relevant information to:

• clearance delivery partners;
• subcontractors;
• disposal or recycling partners;
• e-waste partners;
• cleaning partners where requested;
• building managers or site security where required for access;
• software, hosting, CRM, analytics and email providers;
• payment, accounting and bookkeeping providers;
• insurers, legal advisers or professional advisers;
• regulators or authorities if required by law.

We only disclose information that is reasonably necessary for the relevant purpose.

7. Overseas Storage and Service Providers

Some of our software, website hosting, email, CRM, analytics or storage providers may store or process data outside Australia.

Where we use third-party providers, we take reasonable steps to select reputable providers and limit the information shared to what is reasonably necessary for the service.

8. Cookies, Analytics, and User Activity Logs

Our website utilizes user activity logging, cookies, analytics tools (such as Google Analytics and Google Tag Manager), advertising pixels, and other tracking technologies to monitor and assess traffic patterns.

Information Logged: When you interact with our website, our internal logs and analytics tools may automatically record:

• IP address (to estimate approximate location and analyze repeat vs. new traffic);
• device/browser data (including user-agent strings, device type, screen size, and OS);
• page visits and navigation history (URLs accessed, time spent on pages, and entry/exit points);
• form interactions and conversion events (including multi-step progress, drop-off points, and form submissions);
• user actions, events, and call/SMS link clicks (such as clicks on phone links, SMS links, call CTAs, and scroll depths);
• advertising referral details and campaign analytics (such as UTM parameters or ad click identifiers).

How We Use This Data: We use this activity log data strictly to evaluate advertising performance and ROI (such as Google and Bing Ads campaigns), analyze conversion rates, troubleshoot interface errors, optimize the quote estimation calculator, and improve website navigation. We do not link anonymous site navigation events to personally identifiable information unless you voluntarily submit a quote form or request a checklist.

You can adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no website, email, SMS or online system can be guaranteed as completely secure. You should avoid sending highly confidential information unless necessary.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including quoting, service delivery, business records, legal, accounting, insurance, dispute handling and operational purposes.

When information is no longer reasonably required, we may delete, de-identify or securely archive it.

11. Access and Correction

You may request access to personal information we hold about you.

You may also ask us to correct inaccurate, outdated or incomplete information.

To request access or correction, contact us using the details below.

12. Complaints

If you believe we have mishandled your personal information, contact us first so we can review and respond.

Please include your name, contact details and a clear description of the issue.

We will aim to respond within a reasonable time.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the updated date.